FAQ?

 

How long have we been in business?

SlumberTime was started in 1980 as SlumberTime Watrerbed Company and has evolved throughout the years to become the largest mattress gallery and the largest kids furniture store in western North Carolina. We are a family owned and operated business and take pride in what we do daily.

What are Store Hours?

We are open Monday - Thrusday from 10-6, Friday and Saturday from 10-5 and Sunday from 12-5 and of course we are always open online.

How Long does it take to get my order?

The majority of our product is available for shipping immediately and is located in warehouses in North Carolina and Virgina. If you are picking up at our Store Location or getting delivered locally 90 percent of our product is available in a week to 10 days. When shipping outside of our local area it depends on your location and is generally between 2 and 6 weeks. 

Why do we use a white glove delivery service for online orders?

We only ship out of state orders using a white glove delivery to protect our customers. The service will do  complete delivery and setup of the product you purchase online unless otherwise noted. This enables us to proctect you from damages as the service will take care of any problems that arise. Our local customers have the option of picking up at our store or having just a drop off to a garage or downstairs floor.

Why is pricing differet in store than online?

Many manufacturers require MAP (minimum advertised price)  pricing for product on the internet. In this case we have to publish the MAP pricing but then we offer Free white glove delivery and setup. If you are local and can purchase in store you have the option of picking up at the store or doing local drop off or delivery. In this case you can save approximately  20 to 25% off of the MAP pricing. For questions please give us a call 828-328-1080.

Why isn't all product available for purchasing online?

Promotional items as well as baby furntiure is only available instore, this allows us to keep the lowest possible price on these items.

What form's of Payment do we offer?

We accept all major credit cards and have special no interest programs available on our own SlumberKids credit card available through our partership with GE money. We also offer instore lay-a-way.

Why do we not service all states?

We currently only offer shipping to states that we can service in a timely fashion and still offer our white glove delivery. The states that we service are:

North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, Texas, Tennessee, Kentucky, Virginia, West Virginia, Indiana, Illinois, Ohio, Pennsylvania, Washington DC, Maryland, Delaware, New Jersey, Connecticut, Rhode Island, New York, Michigan, Wisconsin, Vermont, Kansas and Colorado.

 

 

 

 

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